Keystone Support
Need Help? Start Here.
Submitting a support ticket through the ticketing portal is the fastest and most efficient way to log an online request for help from our support team. Not only can you log a support ticket, but you also get access to update current tickets, request updates, and see your ticket history.
Learn, Explore, and Stay Informed
Access webinar recordings, product demos, training videos and additional product resources at any time.
Simple and Secure Remote Support
To start a remote assistance session:
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Contact Keystone Support weekdays from 8:00 a.m. to 4:30 p.m. ET by phone at 800.875.1553.
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Please enter the Session Key provided by your representative in the space below, and click Submit.
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Start your session and chat with your representative.
About BeyondTrust
BeyondTrust is a simple, fast, and secure remote control application. Boyce uses BeyondTrust for remote access to our Keystone customers’ PCs to aid in troubleshooting. This greatly improves our ability to give our customers fast and accurate results by allowing us to see and control their PC for a short time.
Connection Details
Once the connection has been established, both you and the Keystone representative will have the ability to see and control the PC. We have found that many times calls can be concluded very quickly by using this feature because both parties can see what is happening and quickly resolve the problem by working together. The BeyondTrust application also allows for the transfer of files between both parties and can be very useful in sending you updated report files, program updates, etc.
Questions & Concerns
Boyce understands that more than ever people are focused on the security and the safety of their network PCs and files, as well as their users’ safety. We do not take these concerns lightly. You can terminate the remote connection at any time simply by closing the application. In addition, the remote session can only be started by going to our website and typing in a unique session key provided by a Keystone Support Expert. By using the BeyondTrust application for remote support, you ultimately have control over the entire session.
Boyce offers unparalleled support for all Keystone customers
We make personal, one-on-one support a priority, so your questions or problems can be quickly and easily resolved. In addition to support via phone call, email, and online tickets, we also offer remote assistance. Remote assistance allows our experts to connect with you directly through screen-sharing software. Remote assistance sessions take place over a secure network, which you can start and terminate at any time. To maintain security, remote sessions require a session key, which your Keystone Support Representative will provide when you contact us via phone or email.
